Knowledge Base / How It Works
How Your Knowledge Base Works
Your data is automatically organized and connected. Telara understands the meaning behind your content and discovers how things relate across all your tools -- so you always get the full picture when you search.
Smart Search
Search that understands your data
When you search, Telara finds content by meaning and then automatically expands the results to include related items from across your tools. You get the matching content plus the full context around it.
Find content by meaning, not just keywords
Related items discovered through connections
How It Works
Search with full context
Telara combines two powerful approaches to give you results that are both relevant and rich with surrounding context.
When you search, Telara finds content that matches the meaning behind your query. It understands synonyms, intent, and context -- not just exact keywords.
Then it automatically finds related items -- tickets, messages, documents, and code that are connected to your results across all your tools.
The result: not just matching content, but the full context around it. You see how things connect across your entire toolchain.
Search for "authentication bug" and find the relevant code file. Telara then shows the related Jira ticket tracking the issue, the Slack thread where your team discussed it, and the pull request that fixed it -- all connected automatically.
Your Data
What is in your knowledge base
Every piece of content indexed from your integrations is organized by type. Telara automatically creates connections between related items so you can navigate freely between code, tickets, messages, and documents.
Repositories, files, functions, classes
Import chains, call references, file hierarchy
Projects, epics, issues, comments
Epic hierarchy, cross-references, linked PRs
Channels, threads, messages
Conversation flow, reply chains, mentioned items
Spaces, pages, sections
Page structure, internal links, version history
Dashboards, alerts, metrics
Alert-to-service mapping, related dashboards
Incidents, runbooks, change requests
Resolution history, linked alerts, post-mortems
Auto-discovered topics and themes
Cross-tool links connecting related content
Connections
How your data connects
Telara automatically discovers and creates connections between your data during indexing. These connections let you navigate from any item to its related context across all your tools.
Structural organization. Files belong to repositories. Messages belong to channels. Issues belong to projects. Telara preserves the natural hierarchy of your data.
Repository contains files, channel contains messages, project contains issues
Links between different tools. A ticket mentions a pull request. A message links to a document. A PR references an issue. Telara finds these links automatically.
Ticket references PR, message links to document, PR references issue
How your code is structured. A file imports a module. A function calls another function. A class depends on a package. These connections make code exploration easy.
File imports module, function calls function, class uses dependency
Content with overlapping meaning is linked regardless of where it lives. Code, docs, tickets, and messages about the same topic are connected.
Code file related to documentation page, issue similar to message thread
Auto-discovered topics that link content from different tools. Themes like "rate limiting" or "authentication" act as bridges across your entire knowledge base.
Code, tickets, docs, and messages all linked by a shared theme
Capabilities
What you can do
Four ways to find and explore information in your knowledge base. Each serves a different purpose, and together they give you complete visibility into your data.
Find content by meaning, not just keywords. Ask questions in natural language and get results ranked by relevance. Telara understands synonyms, intent, and context.
"How does the auth middleware validate tokens?" matches code, docs, and tickets about token validation -- even if they never use the word "middleware".
Start from any item and explore its connections. Drill into related code, tickets, and messages. Follow links to understand how components fit together across your tools.
Start at a repository, browse its files, follow import chains to dependencies, then jump to the tickets that track changes to those dependencies.
Get the full picture around any item -- its related items, hierarchy, and cross-references. Automatically pull in surrounding context so you never see a result in isolation.
Look up a code file and see its parent repo, the functions it exports, which other files use it, related tickets, and recent Slack discussions.
Combines semantic search with connection discovery for the richest possible results. Get content that matches your query plus all the related context around it.
Search "why is login slow?" to find the relevant code, plus a linked performance ticket and a Slack thread with the root cause -- all in one result.
Themes
Auto-discovered themes
Telara automatically identifies topics and themes that appear across your tools. These themes connect content from different sources that share the same underlying topic -- without you needing to manually tag or link anything.
Themes are most powerful when you have multiple integrations connected. They automatically find topical connections across your code, project management, communication, and documentation tools.
The more integrations you connect, the richer the theme layer becomes. A theme like "rate-limiting" might connect a dozen items across four different platforms.
All of these are linked through the "rate-limiting" theme -- even though they exist in four different platforms and use different terminology.
Recommendations
Best practices
Get the most out of your knowledge base with these practical guidelines.
Your knowledge base becomes exponentially more valuable when it can build connections across tools. Connecting code repositories alongside project management and communication tools creates a rich web of relationships that no single tool can provide.
The Explorer lets you visually navigate your knowledge base. Start from any item and click through connections to understand how things relate. It is the fastest way to discover unexpected links between projects.
Themes automatically bridge content across tools. When investigating a topic, check its theme connections to find related work. You may discover a Slack discussion that answers a question you were investigating in code.
When you need more than a code snippet, explore connections to pull in the complete context: the ticket that requested the change, the PR that implemented it, and the discussion that shaped the design.