Integrations / ServiceNow
ServiceNow
ServiceNow IT service management platform for incidents, changes, problems, CMDB, and service catalog
What Telara does
Capability matrix
Before you connect
Prerequisites
Vendor setup
Get the credential
In Telara
Connect in Telara
Basic authentication — username and password. base_url is per-tenant (e.g. https://instance.service-now.com).
In Telara, open Settings → Integrations, choose this connector, and enter the username and password (or key) Telara asks for.
- Base Url
- Username
- Password
OAuth 2.0 — requires base_url (per-tenant instance URL).
In Telara, open Settings → Integrations, choose this connector, and click Connect. Telara sends you to the vendor to approve access, then returns you here. You do not create an OAuth app or paste a client secret.
- Base Url
Knowledge
What gets indexed
| Resource | Coverage |
|---|---|
| Incidents | Partial — not every record the vendor holds is synced |
| Problem | Partial — not every record the vendor holds is synced |
| Kb article | Partial — not every record the vendor holds is synced |
Sync
Freshness & sync
| Resource | Lag | Deletions |
|---|---|---|
| Incidents | Up to 1 day | Removed records disappear on the next full sync |
| Problem | Up to 1 day | Removed records disappear on the next full sync |
| Kb article | Up to 1 day | Removed records disappear on the next full sync |
Data handling
Permissions & data handling
Telara has not published a permission list for this connector yet. Treat the vendor consent screen as the source of truth until this page lists scopes.
Excluded from semantic search: Incidents, Problem, Kb article.
After connect
Verify it worked
After you save, Telara runs a read-only check against the account. The integration shows as connected when that check succeeds.
Honesty