Integrations / Opsgenie
Opsgenie
Opsgenie alerting and incident management — alerts, incidents, on-call schedules, escalations, teams, and heartbeat monitors.
What Telara does
Capability matrix
Before you connect
Prerequisites
Vendor setup
Get the credential
In Telara
Connect in Telara
Opsgenie API integration key. Create one under Settings > Integrations > add "API" integration in your Opsgenie team, then send it as the Authorization header value "GenieKey <key>" (verified against the official Opsgenie OpenAPI spec's securityDefinitions, which names the header scheme "GenieKey" and puts the token in the Authorization header; the literal "GenieKey " prefix text itself is Opsgenie's documented convention, not something the spec's securityDefinitions block spells out character-for-character). EU-hosted accounts must also store base_url as https://api.eu.opsgenie.com with the credential — the engine uses a stored base_url field to override api.base_url per credential (same mechanism PostHog's EU Cloud override uses).
In Telara, open Settings → Integrations, choose this connector, and paste the key into the fields Telara shows.
- API key
Knowledge
What gets indexed
| Resource | Coverage |
|---|---|
| Team | Partial — not every record the vendor holds is synced |
| Schedule | Partial — not every record the vendor holds is synced |
| Users | Partial — not every record the vendor holds is synced |
Sync
Freshness & sync
| Resource | Lag | Deletions |
|---|---|---|
| Team | Up to 1 day | Removed records disappear on the next full sync |
| Schedule | Up to 1 day | Removed records disappear on the next full sync |
| Users | Up to 1 day | Removed records disappear on the next full sync |
Data handling
Permissions & data handling
Telara has not published a permission list for this connector yet. Treat the vendor consent screen as the source of truth until this page lists scopes.
Excluded from semantic search: Team, Schedule, Users.
After connect
Verify it worked
After you save, Telara runs a read-only check against the account. The integration shows as connected when that check succeeds.
Honesty