Integrations / Mattermost
Mattermost
Mattermost is an open source, self-hosted Slack-alternative from Mattermost, Inc.
API key
Indexes
Actions
What Telara does
Capability matrix
Before you connect
Prerequisites
A Mattermost instance Telara can reach (Cloud or self-hosted).
Permission to create a bot or personal access token.
Vendor setup
Get the credential
1
Create a token
In Mattermost, open Integrations → Bot Accounts (or your profile → Personal Access Tokens). Create a bot or token named for Telara.
2
Paste in Telara
Settings → Integrations → Mattermost. Paste the token. If Telara asks for the site URL, use the Mattermost URL people actually open in a browser.
In Telara
Connect in Telara
API key
In Telara, open Settings → Integrations, choose this connector, and paste the key into the fields Telara shows.
Fields Telara asks for
- Access token
Knowledge
What gets indexed
| Resource | Coverage |
|---|---|
| Team | Partial — not every record the vendor holds is synced |
| Users | Partial — not every record the vendor holds is synced |
| Channels | Partial — not every record the vendor holds is synced |
| Post | Partial — not every record the vendor holds is synced |
Sync
Freshness & sync
| Resource | Lag | Deletions |
|---|---|---|
| Team | Up to 1 day | Removed records disappear on the next full sync |
| Users | Up to 1 day | Removed records disappear on the next full sync |
| Channels | Up to 1 day | Removed records disappear on the next full sync |
| Post | Up to 1 day | Removed records disappear on the next full sync |
Data handling
Permissions & data handling
Telara has not published a permission list for this connector yet. Treat the vendor consent screen as the source of truth until this page lists scopes.
Excluded from semantic search: Team, Users, Channels, Post.
After connect
Verify it worked
After you save, Telara runs a read-only check against the account. The integration shows as connected when that check succeeds.
Honesty
Known limitations
Self-hosted Mattermost must be reachable from Telara. An internal-only URL will not connect.
Bot access is whatever you granted that bot. A token from a user who cannot open a team yields an empty view.