Integrations / PagerDuty
PagerDuty
PagerDuty incident management and on-call platform
What Telara does
Capability matrix
Before you connect
Prerequisites
Vendor setup
Get the credential
Permissions Telara requests
- analytics.readOAuth 2.0
- audit_records.readOAuth 2.0
- change_events.readOAuth 2.0
- custom_fields.readOAuth 2.0
- escalation_policies.readOAuth 2.0
- escalation_policies.writeOAuth 2.0
- event_orchestrations.readOAuth 2.0
- event_rules.readOAuth 2.0
- extension_schemas.readOAuth 2.0
- extensions.readOAuth 2.0
- incident_types.readOAuth 2.0
- incident_workflows.readOAuth 2.0
- incidents.readOAuth 2.0
- incidents.writeOAuth 2.0
- notifications.readOAuth 2.0
- oncalls.readOAuth 2.0
- priorities.readOAuth 2.0
- schedules.readOAuth 2.0
- schedules.writeOAuth 2.0
- services.readOAuth 2.0
- services.writeOAuth 2.0
- session_configurations.readOAuth 2.0
- standards.readOAuth 2.0
- status_dashboards.readOAuth 2.0
- status_pages.readOAuth 2.0
- tags.readOAuth 2.0
- teams.readOAuth 2.0
- teams.writeOAuth 2.0
- templates.readOAuth 2.0
- users.readOAuth 2.0
- users.writeOAuth 2.0
In Telara
Connect in Telara
REST API Key (Personal Access Token or Global Access Token)
In Telara, open Settings → Integrations, choose this connector, and paste the key into the fields Telara shows.
- API token
OAuth2 for third-party app integrations
In Telara, open Settings → Integrations, choose this connector, and click Connect. Telara sends you to the vendor to approve access, then returns you here. You do not create an OAuth app or paste a client secret.
Knowledge
What gets indexed
| Resource | Coverage |
|---|---|
| Service | Partial — not every record the vendor holds is synced |
| Schedule | Partial — not every record the vendor holds is synced |
Sync
Freshness & sync
| Resource | Lag | Deletions |
|---|---|---|
| Service | Up to 1 day | Removed records disappear on the next full sync |
| Schedule | Up to 1 day | Removed records disappear on the next full sync |
Data handling
Permissions & data handling
The scopes above are the permissions this connector requests. They come from the catalog, not from a hand-written page.
Excluded from semantic search: Service, Schedule.
After connect
Verify it worked
After you save, Telara runs a read-only check against the account. The integration shows as connected when that check succeeds.
Honesty