Integrations / Intercom

Intercom

Intercom customer messaging platform for managing contacts, conversations, and support

OAuth 2.0

Indexes

Actions

Events

What Telara does

Capability matrix

Indexes Yes Tracks spend No Discovers shadow AI No Runs actions Yes Real-time events Yes

Before you connect

Prerequisites

An Intercom workspace you can administer.

Vendor setup

Get the credential

Prefer Connect

Settings → Integrations → Intercom. Approve access in Intercom. You do not create an OAuth app.

Access token fallback

In Intercom Developer Hub, open your app → Authentication and copy the access token. Paste it in Telara.

Permissions Telara requests

read_contacts
OAuth 2.0
write_contacts
OAuth 2.0
read_conversations
OAuth 2.0
write_conversations
OAuth 2.0

In Telara

Connect in Telara

OAuth 2.0

In Telara, open Settings → Integrations, choose this connector, and click Connect. Telara sends you to the vendor to approve access, then returns you here. You do not create an OAuth app or paste a client secret.

API key

In Telara, open Settings → Integrations, choose this connector, and paste the key into the fields Telara shows.

Fields Telara asks for

Access token

Knowledge

What gets indexed

Resource	Coverage
Contact	Partial — not every record the vendor holds is synced
Conversation	Partial — not every record the vendor holds is synced

Sync

Freshness & sync

Resource	Lag	Deletions
Contact	Up to 1 day	Removed records disappear on the next full sync
Conversation	Up to 1 day	Removed records disappear on the next full sync

Data handling

Permissions & data handling

The scopes above are the permissions this connector requests. They come from the catalog, not from a hand-written page.

Excluded from semantic search: Contact, Conversation.

After connect

Verify it worked

After you save, Telara runs a read-only check against the account. The integration shows as connected when that check succeeds.

Honesty

Known limitations

The token sees the workspace it was issued for. Regional Intercom hosts are different workspaces.

A teammate-only token cannot read everything an admin can. Empty conversation lists are usually Intercom roles.